Vodacom
DISCONNECTED MY CELL WITHOUT PROOF OF DEATH CERT

MY HUSBAND PASSED AWAY. I PERSONALLY VISITED VODACOM IN GALLERIA MALL AND WAS TOLD THAT SEEING THE CONTRACT IS 2 MONTHS AWAY FROM EXPIRY, I SHOULD JUST CONTINUE TO PAY CASH PAYMENTS FOR THE CONTRACT, WHICH I HAVE DONE FOR TWO MONTHS.
THEN ONCE I HAVE AN EXECUTOR'S LETTER ASK THE EXECUTOR TO APPROACH VODACOM TO SWITCH THE CELLPHONE TO MY NAME AND SWITCH TO PAY AS GO OPTION.
I RECEIVED A SMS ON FRIDAY SAYING THE ACCOUNT WAS IN ARREARS.
I CALLED VODACOM TO ENQUIRE BECAUSE I DID MAKE THE PAYMENTS AND WANTED TO SEND THEM THE PROOF.
THEY WERE MOST UNHELPFUL. I WAS PUSHED FROM PILLAR TO POST. EVENTUALLY I ASKED TO BE PUT TO THE LEGAL DEPARTMENT AND THE GENTLEMAN WAS VERY HELPFUL AND GAVE ME A LIST OF REQUIREMENTS.
BUT NEVERTHELESS NOT EVEN 10 MINUTES AFTER THAT MY CELL WAS DEAD! CUT OFF!
WITH AN SMS SAYING WE HAVE BEEN INFORMED THAT THIS NO BELONGS TO A DECEASED PERSON PLEASE CONTACT 082.. FOR FURTHER INSTRUCTIONS.
I HAVE HAD TO DEAL WITH MANY COMPANIES AFTER LOSING MY HUSBAND INCLUDING CELLULAR COMPANIES AND VODACOM WAS BY FAR THE MOST DISAPPOINTING AND UN- ACCOMMODATING TO A WIDOW IN A TIME OF DISTRESS.I RELY ON MY CELLPHONE FOR WORK. CANT WAIT 7 DAYS FOR THEM TO PROCESS DOC'S

Company: Vodacom
Country: South Africa
City: ACCOUNTS

  <     >