Smartcom
BIS switched off for Blackberry

My son has a Blackberry which was simswopped from a Baymobile. I paid R1 800 in advance for BIS from June 2012 to August 2013 (the length of remaining contract) Each month the BIS is switched off and I have to explain to get in on again, however, this month the BIS has been inactive for a week and after numerous calls, I was told it would be referred to Smartcom and rectified. It has not been rectified and I would like to know why as payment has been made in advance. Every time I phone the call centre, I was told to either reroute or hot boot the phone, which does not help at all. On Monday I was promised by Angel that she would phone me back to tell me why the BIS is off. I approached Vodacom and they asked for a letter from Bayport to state that the BIS has been paid. There is nothing wrong with the phone itself. Bayport refused to issue such a letter. Either the problem must be rectified from Bayport"s side or pay me back that the phone can be switched to pay as you go. This whole episode defeats the purpose why we have Blackberrys - to be able to keep in contact as well as having the resources to do research in school. The number of the phone is 0794996658

Company: Smartcom
Country: South Africa
City: Durban

  <     >