Cell C
Cell C failing to do Debit orders, now i owe thousands!

08 Jul 2021, 10:39
CellC plays mind games... to kill you financially
All my CellC accounts are on Debit order and have been for years. CellC clearly did something on their side and the Fibre payments were not debited off my bank account, it seems for months. Now suddenly CellC hits me with a R3, 596.00 bill that I must pay once off! I don't have a JOB and haven't had one since 2016 after a bike accident. I DONT have that money to pay and it's going to keep on growing! So THIS is what CellC does when they are financially strapped... they ignore debit orders from your account for months and then once it's a proper couple of thousand outstanding, then they take you to court for more money...!!! Right??? FYI: Never ever at any time did I get any notification either via email, SMS or phone call from CellC saying that the debit orders for Fibre did not go off/received. I already brought this to their attention last month (15th Jun 2021), but once again staff at CellC doesn't bother to reply to your emails or even give you a call. Scaly much?!

09 Jul 2021, 09:06
It's the next morning now, and still, no one has been in contact with me, to resolve this, from CellC.

09 Jul 2021, 14:55
I just now (14:38) received a phone call from a lady called Ms Ntombi Koza (not sure about spelling), basically telling me that it's my own problem if I don't have the money to pay the full outstanding amount!
I told her that I want to speak to someone more superior and she advised me that this wouldn't change the fact that the money is outstanding.
AGAIN I say... It's a DEBIT order that CellC put into place and NOT my responsibility to make sure they do the DEBIT order deductions each month.
Now CellC slaps me in the face by telling a salesperson from CellC to call me, to tell me that it's too bad that this money is outstanding!!!
CellC has no morals, clearly.

I'm sick and tired of CellC doing as they please...

I have proof of everything I state here.

Company: Cell C
Country: South Africa
Region: Gauteng
City: Johannesburg
Site: cellc.co.za/cellc/contact-us

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