Vodacom
Still waiting for laptop - 3 weeks and counting

On 15/01/2014, I requested an upgrade on a business data line, requesting an Acer Aspire E5 Bundle Notebook on a Standard MyGig 1 contract. (R429pm x 24m). The assistant said no stock is kept in store, but an order would be placed and it would take about 2 days. After receiving no communication, I returned on 22/01 and spoke to Nico, who said he would place the order. After not receiving any further communication, I phoned the store and spoke to Morne on 30/01, who said he would follow up. I called back on 31/01, and he said it would arrive by the latest 05/02. On 05/02, I phoned and spoke to Louis, as no one had contacted me again. He said that stock was arriving that day, but my laptop was not included, so he'd have to place another order and would call me back. Later that day, after not being called back, I phoned again, and he said he had not yet heard from head office and would call me the next day at 9am. Firstly, why was my order not placed, after several attempts, and why does the store not bother to call back their customers? 3 weeks with no follow-up is far too long to wait. @Vodacom111 has not responded via Twitter yet either, even though this was stated by @Vodacom.

Company: Vodacom
Country: South Africa
City: Data Store Tygervalley

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