Vodacom
Re: Dissatisfaction with the service rendered by v

FDear Nadine Alexander

Good evening ma'm

This email serves as a reminder to an investigation that you referred to below. Twenty two days have passed since your investigation started and you have taken R6673.00 on my account whilst the investigation is continuing. I would therefore want to downgrade to talk500 or 250 please give me the both quotes. Also tell me how much I will be expected to pay if I want to terminate the contract.

Nnana

Sent from my iPad

On 16 Jan 2014, at 8:06 AM, wrote:

Dear Nnana

Please be advised that you may contact the Vodacom repairs on 0821944 (free call from a Vodacom SIM only) to check the progress of the repair.

Regards,
Lance Gurling

Customer Care
eService Team

On 16/01/2014 07:30 AM, Nnana m, wrote:
i

Dear sir/madam

As discussed with you I sent my phone for repairs on 09/01/2014 job no 9537959-27323777.I was requested to fetch it on 10/01/2014.I intentionally delayed and did not fetch it immediately as I was scared. My fears came true when I decided to collect it on 15/01/2014.I was informed that they had inserted a new battery and it was fine. They tried to switch it on and it totally went blank. I was requeI

Company: Vodacom
Country: South Africa
City: Midrand

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