Vodacom
Vodacom cheats customers and are very rude

Well as per my last complaint, much hasn't changed with vodacom. Rochelle asked me to fax through all my documents to get my account reactivated and i did so. When i called customer service on the 22/06/2013 i was told that my Sim that i purchased from the vodacare is a used Sim card. Furious and angry i asked the lady to read the Sim number, which she did and only to find out that, that Sim card isn't what i emailed to reactivation's. The customers name that was given to me was of a African gentleman and not mine.
furious and angry i went to the vodashop to check and help me with my dilemma, only to find out that someone else s bank account and residential info was activated to my cellphone account. I called mishack at accounts and emailed him my documents and he rectified it for me and unblocked my Sim. I was told that at the end of next month i will have to pay R696 and i was shocked because that's a large sum of money for a person like me to pay. So i phoned accounts department to get a more explicit explanation to why is was so much.
Mando was the lady that spoke to me and Ive never met a ruder more unsympathetic individual in my life.now vodacom wants me to pay double.foetsak

Company: Vodacom
Country: South Africa
City: Eactivations/accounts

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