Mtn
Accused of by MTN consultant

I was supposed to collect a sim card for a sim swop on a contract which is in my brother's name. The consultant said my brother needs to sign the form and i showed him the authorization letter as well as a certified copy of my brothers ID and driver's license (which i have previously done with a sim swop). The consultant was first going to call his manager for assistance but then saw the date the ID was certified was 20/11/2013 and told me that it looks. He then proceeded to say that he is not going to even call his manager because it looks dodgy and refused to help me. Besides the attitude it was humiliating for me to be treated like a criminal in a store full of people. If he had even checked my ID he would have seen the banking details on the contract belong to me, but instead of doing his job made me feel like a criminal. I do believe that is defamation of character. And I now have been without a sim for 2 weeks already because of poor service and still nobody is able to contact me. I have had this contract for almost 10 years and think it is finally time to move on from MTN with their disgusting customer service

Company: Mtn
Country: South Africa
City: Claremon

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