Autopage
Data usage charges

20/10/2013:Altech Autopage/MTN charged me with GPRS usage of R1759.46/1074.59 mb used in one afternoon as per itemised billing. This amount is, as i had my Nokia Llumia with me and i was not online. I logged a call with Autopage on 05/11/2013-ref 306805 and M13102935.I was advised to submit completed URL form and letter with copy of id to enquire the websites visited and what exactly was downloaded. All was faxed 07/11/13 and again 08/11/13.I called Head office and it was confirmed as received. I enquired with Autopage on numerous occasions and visited the outlets twice, just to be told that MTN says the account is correct and valid. System notes was "client must've upgraded an application or something". My request was WHICH WEBSITES were visited and WHAT was downloaded. HOW CAN MTN NOT BE ABLE TO PROVIDE ME WITH REQUESTED INFORMATION. Two months have past and still no explanation. All i want to know is which websites were visited and show me what was downloaded. If MTN/Autopage can't even substantiate the charges with detailed info, then one must wonder...

Company: Autopage
Country: South Africa
City: Cape Town

  <     >