Cell C
Extremely poor customer service

I have logged 3 issues to CellC for my BIS service being incorrectly deactivated since my September 2013 invoice. The first issue was logged on 20 December. On all 3 occasions I received an SMS response and the issue was closed. I made 8 calls to CellC relating to the issue and on every occasion I was informed that someone will contact me. Not once have I been contacted by the person attending to my issue. On 2 occasions I escaleted the issue to the supervisor in the call centre. The detail on my issue was updated requesting that I be contacted and I was informed that an email will be sent to the responsible person to contact me. Not once did I receive a call back. After my 3rd issue was again closed without a call from CellC I once again contacted the call centre. The operator informed me that they can see the issue was incorrectly addressed and informed me that he or his supervisor will contact me after taking it up with the person who handled my issue. Once again no call back from CellC. I have now logged a 4th issue for the same request. I requestthat I am refunded for incorrect internet usage charges since September and provided with a breakdown of how refund was calculated.

Company: Cell C
Country: South Africa
City: Escalations

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