Web Africa
Web Africa response STINKS

I cannot get Web Africa to cancel home ADSL that was erroneously created
In Oct 13 I tried to cancel a ADSL account via their interactive web site as I was kept on hold for their accounts department in excess of 17 minutes and only succeeded in creating an additional 2 accounts.
I eventually manage to speak to a person (Nicola-Leigh) who promised to reverse the accounts and pass a credit to me. I received confirmation that 2 account was cancelled effective 30 November but was still billed for them in December. I again contacted there accounts department (waiting 15 min) and was assured the problem would be rectified.
On my January statement I noticed that I am still being billed for 1 account and I still have not yet received the credit for the other accounts deducted in December. I again phoned the accounts department on 8 Jan 14 and after waiting for 18 min. tried to phone the sales department. I got through to them within 2 min, I was promised that someone would contact me still that day but are currently still waiting. I am totally disappointed with the whole response or lack of it received from Web Africa. I cancelled all my accounts with them due to no support

Company: Web Africa
Country: South Africa
City: Port Elizabeth

  <     >