8ta / Telkom Mobile
Unfairly charged by Telkom Mobile

I got a data subscription with 8ta in Sep'11 for my iPad.
In July'13 I switched banks. Moved all debit orders incl 8ta to new bank.
8ta debited new account once, then inexplicably stopped debiting me. I definitely had funds in my account at all times, so could not have been due to funds unavailability.
Sometime around Sep 13 my service stopped working (I didn't know at the time, but it had been suspended).
I called customer service several times and couldn't get through. I checked my accts and saw I was no longer being billed & assumed they must have stopped billing me because my contract was up.
In Jan went to TM shop to get new service, only to be told that I still have service with them, and am in arrears for 5 mos, which I had to pay to have service restored, despite being unable to use it for most of that time.
I have 2 issues
1 No explanation given for why they stopped debiting my bank acct
2 I was never alerted that account was suspended. Gave my cell/email info at signup yet all they had in system was out of date landline.
I spend R2k/mo on telecoms between landline/ADSL/cell/ipad. Will happily take my data business elsewhere if not refunded pro rata for suspended time

Company: 8ta / Telkom Mobile
Country: South Africa
City: Johannesburg

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