Vodacom
One-sided warranty policy

Hi

Please can somebody explain why warranty is revoked on the basis that there is minor physical damage that is not related to the reason the phone is malfucntioning. A small chip that i have had for months cannot be sufficient reason to revoke my warranty. Initially I was told that the ARC will assess and advise on the case of the damage and will decide whether it is in or outside warranty. When I called the ARC, i was told that regardless of the reason the phone is malfunctioning, the warranty is automatically revoved - how one-sided!! Your warranty policy on devices says warrany "could" be revoked not "will". There is a big difference.

Please explain how you decide this before you assess the phone!!!

Regards

Company: Vodacom
Country: South Africa
City: ARC

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