Virgin Mobile South Africa
MSA Ignoring Numerous Client Account Enquiries

I cancelled my contract with VMSA June 2011 and was told that the sim would be converted to pre-paid one month after, July 2011. When I attempted porting my number in August, I was told by my new service provider that the VMSA number I was trying to port was still registered with VMSA. VMSA's explanation was "glitch" on their system. In August 2011, I have received numerous monthly debit order charges from VMSA. I then contacted VMSA again in November 2011 to attempt to resolve a dispute surrounding what they termed as "outstanding" amounts on my account. My last three emails in November 2011 to VMSA went unanswered, after which I took this to be confirmation that the matter was now resolved. Recently my bank informed me that the VMSA matter was still marked as unresolved. Again my email query went unanswered (17 December 2013), after which I called the VMSA call centre. All attempts to resolve this dispute have been initiated by myself. Following the sequence of unanswered emails in 2011, VMSA apparently handed over my account to external debt collectors, i.e. my attempts to resolve the dispute were ignored by VMSA. This is unacceptable practice and poor service from VMSA.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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