8ta / Telkom Mobile
Misrepresented Advertising of Value Deals Summe

After enquiring and applying to become a telkom mobile customer my application was approved. I opted for the Smartplan 250 with a Samsung S4 mini handset as advertised on page 24 of the Telkom Nov/Dec 2013 Edition Brochure which package was explained and suggested by the Telkom mobile sales person.

However when I enquired as to when I can collect the handset and activate the package I was told that Telkom mobile's billing department said the deal is exclusive to businesses only. This advert a[pears under the business section of the brochure however on the same page it states the following: "All mobile deals are available to individual consumers or businesses.

I am of the opinion that based on the terms and conditions as it appears on the advertised page of the deal that I shold be allowed to subscribe to that deal - The deal in question is the "Rethink Smart Plan - Samsung Galaxy S4 mini 8GB for R399 pmx24 on the Smartplan 250"

1. Is the Smart Plan a consumer of business package?
2. Why does the terms and conditions that apply to ALL MOBILE DEALS not applied to individuals?

Will Telkom gove me the advertised deal as reqested?

Company: 8ta / Telkom Mobile
Country: South Africa
City: Western Cape Waterfront

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