Virgin Mobile South Africa
I feel ripped off!! (Part 1)

In October I was phoned to be made aware that I qualify for an upgrade because I have been such a valued client. I accepted the upgrade and let it be known that I want a Samsung S3 MINI for R180 per month). I confirmed many times the fees and how much I would be charged (I knew it would be a double billing at the end of December because I would go from paying in arrears to paying in advance). I agreed to the terms and conditions (one of these being that I could return the phone at any point within a week of receiving the phone) and I was promised that I would receive my phone within 7-10 working days. That made me excited because that meant that it would reach me around my birthday (so it was like a birthday gift). I let it be known that I needed them to deliver to another address and that I could be reached at any time if there were problems. I gave the second address and I was told that they understood what I needed. I waited 3 weeks (15 working days) and I phoned. I was then told that it's my fault that they didn't deliver because I gave 2 addresses and this confused them (I guess it didn't occur to them to PHONE me). (To be continued...)

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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