Vodacom
Vodacom..."Wou Daar kom"... and failed miserably

On the 1st of Jan 2013, I have noticed that my debit order had gone off for the amount of R198.51 and my monthly subscription with Vodacom is R189.01.I called Vodacom on the 2nd of Jan 2013 to enquire why the difference in payment, spoke to Zandi and was informed that caller identity subscription was activated on my account. I had to re- explain "I did not request CIS and who activated it without my consent" my situation to Zandi who confirmed that reference number S3-MJP2L-LW30W was closed with comments "that caller identity subscription was activated" and was given a new reference number S3-SEY1D-DWTHF.Oh and I was also told that I will be called back within 24 hours. On Thursday the 3rd of Jan 2013, I called Vodacom 27 hours later (1 day and 3 hours to be exact) and requested to speak to a manager or Dee Nel (Managing Executive: Customer Experience). I was assisted by Naveer Sing who stated he is an acting manager and I was informed that he will personally call me back the next day with the outcome to my enquiry. Today is the 10th of Jan 2013 and I am still waiting... Guess one cannot put Vodacom and service in one sentence...

Company: Vodacom
Country: South Africa
City: Call Centre

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