Autopage
My line is suspended even though I'm paid in full!

During the evening of the 15th of December, my long term (contract) line was suspended. Unbeknown to me, when I tried to make a call/sms/send a Whatsapp at 11:30pm that night - I was informed via a pre recorded message that my account had been suspended and that I needed to contact my Service Provider.

16/12/2013 - Approx 10:40 am - Called Customer care. I was told that the Network had suspended my line. No explanation was provided as to why. Only that due to it being a Public Holiday - she (Stephanie) could not quarantee that the suspension would be lifted, but to expect 24 hrs turn around time.
17/12/2013 - 10:40 am - Called Customer Care, and explained the story to Tasha. Call was transfered to Nasentia. Nasentiia asked if I had rebooted the phone (?!?!?!?) - even though I already had confirmation that the line had been suspended. She arranged with Imtiaaz for a manual suspension lift. Said it would be active in 15 mins. Asked for a Manager, call was dropped
17/12/2013 - Got through to Linda - explained story for the 4th time. Apparently the Autopage Billing department suspended my line. MORE THAN 24 HRS AND I STILL HAVE NO SERVICE OR EXPLANATION!!

Company: Autopage
Country: South Africa
City: Head Office

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