Mtn
MTN Blackberry 9790 issues

I have a blackberry bold 9790 on contract with MTN. Last Monday I took it in since the phone switched off and could not be restarted again. The phone was sent away and on Thursday I received a refurbished blackberry. Two days later however I received a sim card error message. I took it in to the MTN store again and was told that there was a problem with the sim card reader, apparently a very common bb problem. Again I was told that the phone will have to be send away and, if I'm lucky, I will receive another refurbished phone by the end of next week. My issue with this is the fact that I have to pay keep on paying my contract but I don't get the service I've signed up for on my part, which is a bb that is in working condition. No one takes responsibility for the fact that this is a faulty device, not bb nor MTN. It only comes down to the customer having to keep on paying despite the fact that there is clearly serious issues with the phone.

Company: Mtn
Country: South Africa
City: Stellenbosch

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