Virgin Mobile South Africa
A year and 2 months of bad service

I have been having problems with a bad signal for a year now, and reported it to Virgin Mobile many times. They sent engineers to my house once to test the signal and they found it was indeed bad. Nothing was done about it. Last week, after many complaints I finally got feedback from Virgin. Their feedback was that there is no problem. I guess what they are saying is that I am lying about a signal in my area. They want me to do a manual network search (as if I haven't done that at least 365 times) and switch to Cell C. Cell C doesn't show up as an available network.
I just called again, and Miles told me that I have received countless e-mails from their technical department to sort out the problem. I checked my e-mail and realized Miles can only count to one, since countless turned out to be exactly ONE. He then complained to me that he couldn't hear me as I was breaking up. Yes Miles That is exactly the problem. The call to Miles dropped before he could assist me with a better suggestion than my 366th Network search. I STILL HAVE A VERY SLOW DATA SIGNAL AND I STILL EXPERIENCE DROPPED CALLS EVERY DAY!!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Edenvale

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