Mtn
Migration from pay-as-you-go to contract

I applied for a MTN contract at the istore in Canal walk and requested to migrate the pay as you go number to the contract. I was advised this could take up to 24hours. Well 6 days later and I'm still waiting. The iStore consultant says there is nothing she can do as this is because there is a technical issue with the MTN system. She has apparently escalated the issue but there is no response from MTN. I even called MTN myself to query whether they have any record of the application either via my contract or the telephone number despite getting an SMS withhin 3 hours saying my application was successful. They say they have no record of this and I just need to check with the iStore. How can this be.
I am beyond frustrated. How can this be resolved?

Company: Mtn
Country: South Africa
City: Canal Walk

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