Vodacom
Sim swap

On Monday the 2nd of September 2013 I received an e-mail from Cynthia Mulaudzi (ABSA). I called ABSA and was informed by Mpho Lehlafi (RBB risk operations) that 3 transactions was made after 7pm on the 1st of September on my current account at ABSA . An amount of R30140.00 was withdrawn and paid over to 3 different accounts. During the period of the 1 - 2 of September my cell phone was also not available. On further investigation I was informed by Ivon Nditsheni Silima from Vodacom that a sim swap was done on my cell phone. It has also been confirmed by a Virgil from Vodacom that a suspect of one of Vodacom call center has been apprehended. My laptop was made available to ABSA for forensics, After a lengthy investigation I was informed from ABSA that I responded to an e-mail that was no longer on my laptop and there for will not refund me any of my funds.
As I am unaware of opening this claimed e-mail and even if I did I have been doing e-banking long enough to know not to supply any passwords/pin numbers.

I was also informed from Vodacom that it not their problem I should also state that to get any response from Vodacom other than the call center is non existing.

Company: Vodacom
Country: South Africa
City: Head Office

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