Mweb
To Mweb 'uncapped' means limiting data use

Yet another example of false advertising by Mweb. Just over a year ago Mweb made a point of getting the message out there that they do no throttle accounts but simply 'shape' data use. I have just been told by the technical support team of MWeb that my uncapped, 2mbps account has been throttled for the foreseeable future. What they refuse to tell me is at what limit does accounts get throttled. Understandable, I guess, as the 'uncapped' agreement they enter into with their customers does imply 'no limits on data usage'. Bit of a predicament for Mweb seeing that they are indeed limiting the use of data.
An agreement to provide an uncapped service at a particular speed should offer exactly what is promised. If a service provider is not able to supply a service without restrictions then they should be transparent about the terms and define the parameters to the consumer.
If you go into a restaurant and order a half chicken and then only get served a chicken leg you will be furious and demand the rest or withhold payment. The same principle should apply to Mweb and any other ISP. Customers should receive the service that is advertised, sold and legally agreed to.

Company: Mweb
Country: South Africa
City: H/0

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