Mtn
Incorrect billing/bad service

I took out my contract on the 20/10/2013 and I was told by the consultant at the Mtn outlet at the glen that the first debit will b on the 20th Dec 2013 as Mtn debits in arrears, this was also reiterated by 2 telephone calls to the call center and the agent still confirmed the debit date to be the 20/12/2013.what really got to my nerves was the contradicting info I got from the agent I spoke to at the call center by the name of Bongani Twala who was not only rude but uninformed to say the least. He really made me regret the day I moved from vodacomsa to Mtn.

1.How could a company as massive as Mtn have no supervisor on duty.
2. How could he advise the client to go where the contract was taken up, I found this really insulting to tell a client to go from Pretoria to jhb to sort this.
3.for a person in a service environment this is not the kind of service I expect.

It's exactly a month since I moved from vodacomsa only because my partner convinced me to but I am really regretting the move.

Thank you

Disappointed new client

Company: Mtn
Country: South Africa
City: Call center

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