Vodacom
Contract upgrade

0713345007
as per Fervous Davids, upgrade was done on 31st October 2013
faxed affidavit and id doc to 0860082082
ref: 317483055
spoke to Rueshannon, who said that they received my fax and that it states that it takes one working day to process.
08/11/2013 feedback to be provided by the 13th November 2013, as per Frances.
13/11/2013 Lorna, no feedback, says pending action, S3-T6T27-79D0T reference for Fruadulant Contract renewal
21112013 - John does want give surname, ref 319581961, additional ref: S3-T691D-DBSHW, escalated to Forensics Supervisor to call me back urgently
I waited untill the afternoon and went to a Vodacom shop to enquire about escalating the issue.
Gerri, the consultant, called the Upgrade Department, Riaaz, who said it is still with Forensics and he does not know how long it will take, they could specify a timeline
I asked Gerri to escalate it and his response was that if I do, it will only take longer to resolve!

Company: Vodacom
Country: South Africa
City: Cape Town

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