Mtn
NIGHTMARE TO CANCEL MTN CONTRACT

ON MONDAY THE 18TH MY DAD AS THE ACCOUNTHOLDER CALLED MTN ON 0831808 (BECAUSE HE DOESN'T HAVE MY PHONE HE NEEDS TO CALL THIS NUMBER AND PAY FOR THE CALL), TO CANCEL THE MTN CONTRACT AND SWITCH MY NUMBER TO PREPAID. AFTER HOLDING FOR 30MINUTES TO BE PUT THROUGH TO CANCELLATIONS THE PERSON ON THE OTHER SIDE DIDN'T GIVE HIM A REFERENCE NUMBER AND SAID THEY WILL CALL HIM BACK TO CONFIRM THE CANCELLATION. WE ARE STILL WAITING FOR THE CALL TO CONFIRM CANCELLATION.I CALLED MTN YESTERDAY TO COMPLAIN BUT WAS GIVEN A REFERNCE NUMBER AND A PROMISE THAT MY DAD WILL BE CALLED, HE TOOK DOWN ALL 3 CONTACT NUMBERS OF MY DAD.TODAY WE STILL HAVEN'T HEARD FROM MTN, I CALLED TODAY, GIVING THE REFERENCE NUMBER I WAS TOLD THAT ITS HAS NO CONTACT INFO AND ONLY STATES: "ENQUIRY ABOUT PREPAID"!! SERIOUSLY AFTER HOLDING 20MINUTES THIS IS WHAT MTN CALL CENTRE TELLS ME AND THAT I CANT MAKE ENQUIRIES SEEN AS I AM NOT THE ACCOUNTHOLDER!!! I AM FURIOUS WITH MTN AND THEIR INCOMPETENT CALL CENTRE STAFF!!! ALL WE WANT IS THAT THE CONTACT BE CANCELLED AND THE NUMBER SWITCHED TO PREPAID! AND AFTER 3 DAYS THIS STILL ISN'T DONE AND WORST OF ALL IS I CAN'T RELOAD AIRTIME/DATA AS I WILL LOOSE IT ALL IF SWITCHED TO PREPAID!!!

Company: Mtn
Country: South Africa
City: BLOEMFONTEIN

  <     >