8ta / Telkom Mobile
Problem with 8ta payment resolved
- 11-15-2013
- 0
I paid two amounts of R149 electronically to my 8ta Account, on Friday 2013/11/15, at 09H23 and again at 18H21, for the purpose of purchasing data bundles.
Only the first payment reflected. On Monday 18 November 2013 I phoned 8ta's Customer Care No (081 180) and was told that the problem was with my bank.
On the same day I phoned my bank, and they said that money had gone through, and provided me with proofs of payment.
I then filled in Telkom Mobile's Contact Us page [URL Removed] to register my complaint, but no-one contacted me.
The next day, Tuesday 19 November 2013, I phoned the 8ta Customer Care No. again, and spoke to Nelisiwe.
She asked me to email proof's of payment to her, which I did.
Later on Tuesday the missing amount reflected on my 8ta account.
Thank you for your help, Nelisiwe!
Company: 8ta / Telkom Mobile
Country: South Africa
City: South Africa