Cell C
False info on billing amount on sale of contract

I applied online via the cell c website for a cellphone contract, 24 month 50 topup contract, showing R149 p/m, in Apr'13. A consultant phoned and we went through all the details to confirm the sale. On the call I distictively asked if the R149 p/m was the set rate throughout the 24 mth term. The consultant confirmed. About 2 mths into the contract, the amount suddenly went up to R170. D/o failed due to the amount being higher. I made arrangements to start paying cash. This was accepted. But now not one mth the amount is the same. Ons querying this, the agents can't explain this. I need an explanation as this is not what was agreed apon. I also due to some application that I have to download, that isn't compatable with my cell, can never view my statements. Pls assist ASAP or get someone who can help. I have submitted numerous complaints, through call and complaints. I'm very unhappy with the service. There is also something wrong with my memory card that was received with the phone! Regards Charlene Erasmus cell nr: 074297127

Company: Cell C
Country: South Africa

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