Virgin Mobile South Africa
Agreement reached, but debit order still deducted

After numerous complaints, I was very relieved that Virgin Mobile and I had come to an agreement about the cancellation of my contact. I was receiving no network coverage and was unable to make or receive calls in certain areas, including my home. We agreed that all of the subscription invoices to the end of my contract (Oct to Dec 2013) would be credited, my account would be cancelled and I would pay 50% of the balance of my handset cost.

On 2 Oct, I was assured that my contract would be immediately processed for cancellation and that they would confirm that it had been done. I received no such confirmation. On 7 Oct I emailed the person concerned to confirm the cancellation. No response.

On 21 Oct I received an invoice for the monthly subscription. I again emailed to let them know that I had received the invoice and that it was supposed to have been credited and they are NOT to deduct the subscription fee at the end of the month. No response.

Today, 31 October, the debit order was deducted regardless. I sent another email to ask them to contact me to resolve. No response.

I am very disappointed. Unfortunately, using this site is the only way to get a response.

Company: Virgin Mobile South Africa
Country: South Africa
City: Somerset West

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