Mtn
One day gap to end a contract?

As far as I can establish, you must give MTN at least 30 days' notice to cancel a contract. Today, their call centre tells me that you must wait until 30 days before the contract ends to actually give them notice of a contract cancellation. In effect then, this gives you one day in which to cancel a contract, failing which it will run for an additional month.

This is not only arrogant and extremely poor customer service, it also doesn't sound quite legal. But it certainly matches what I have come to expect from MTN I suppose.

Company: Mtn
Country: South Africa
City: HQ

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