Virgin Mobile South Africa
Absolutely fed up!

For the third month, Virgin Mobile is unable to produce me with a proper statement. I am being debited twice - one of which I am aware what the amount is (subscription) but not for the usage. each month I have to call in to find out what my ACTUAL bill is. I am also paying for itemized billing for one of my 2 lines, but am not receiving it. when calling into the call centre on many occasions, the staff are not trained as they are unable to assist. on my last interaction with Portia (manager) I was promised to be sent my proper invoice - this NEVER happened. now I have to wait to see what is being debited. Is it not VMs responsibility to produce a bill for what they need to pay? I am at the point where I want to cancel both my lines. I am wondering if VM will even get anyone to call me.

Company: Virgin Mobile South Africa
Country: South Africa
City: Service Provider

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