Telkom
Why are we being ignored?

I logged a fault on 17 January 2013 after wind damage to our cable (after trying to log a call a few days earlier via cell phone, but waiting forever and a day for a reference number).
No response.
I phoned again on 23 January 2013.
No response.
I phoned again yesterday, 28 January 2013, every time the consultant says he will "push" the query, but still no response.

Where do I go from here?

Why are we being ignored?

The cable is almost on the ground, your call centre can pick up that there is a fault on the line.

Why are we not being assisted?

This is totally unacceptable. I hope I am not wasting my time writing here as well.

Company: Telkom
Country: South Africa
City: Port Elizabeth

  <     >