Autopage
Epic Fail: Customer Service!

Autopage at it again.

So off to the Ombud I go, it seems as South Africans, we suffer from a legacy of horrendous customer service. One would think as we progress as a nation we would learn how to progress in dealing with each other with due care and respect. Such is the core of good customer service.

So, Autopage, has failed to communicate with the client, failed to action my requests to resolve issue of incorrect charges levied against my account, and finally after bearing the last straw I emailed the MD Mr Boyd Chislett, and then finally get a response. Which again does not address the problem or rectify it.

I was overcharged for data usage post the purchase of a data bundle, which left my service suspended on refusal to pay account until rectify, that was in April 2013. Even now the feedback I have received is unacceptable, and while the try to play "the value you as a customer card", it is laughable as I would not be going through this mess if they had carried out some semblance of customer service.

My best advice to all South Africans, is steer well clear of Autopage cellular.

Yours with Honour, and in utter and due frustration.

PR

Company: Autopage
Country: South Africa
City: National

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