Mtn
HORRENDOUS SERVICE

In September 2013 I discovered that my monthly payments off Two Numbers which I subscribe to had not been deducted from my Credit Card Account since January 2013 as my Credit Card had expired and therefore the last 3 digits on the back of the card differed. Nobody from MTN contacted me by phone or SMS to notify me of my account having fallen into arrears. I made a Once Off payment in September of a couple of thousand rand to settle the arrears and sent an email on 18 September to the Accounts Department complaining about this shoddy unacceptable situation which would have worsened had I not noticed it myself. No response to my email in good time so I made use of other channels to amend the Debit Order details. Lo and behold a reply email on 9 October 2013, over 3 weeks later and my payment method has been amended to CASH! I have been billed with RD Fees by MTN on top of this. As a Corporate Consumer Customer I have no words for these incompetencies. Do MTN wait until you are so far in arrears that you cannot settle and you land up Blacklisted too?

Company: Mtn
Country: South Africa
City: Port Elizabeth

  <     >