Virgin Mobile South Africa
The long walk to cancellation

About a month ago, I tried to call the Virgin Mobile call centre to cancel my contract. After spending about an hour of my time on the phone, and having to phone back 2 more times after being cut off, I was eventually successfully put through to the cancellations department.

Why do I have to give my phone number, ID number, and residential address to every agent that I speak to? Surely they know who I am after the first time.

Anyway, after a few minutes of having an agent (Cole) try to convince me to stay on my contract, I was assured that my contract was cancelled and that I would be transferred onto a pay-as-you go in 1 month's time - from 17th October. He also told me that I would receive an email with the cancellation confirmation.

Did the email arrive? No.

Did the cancellation go through? No.

Today, I phoned back to find out if my contract was going to end on the 17th October as was confirmed. I was told that there was a glitch on their system and the cancellation hadn't gone through but they would do an immediate cancellation. Yay! Finally! Thank you Moxe.

How long did that phone call take? 45 mins.

Come on Virgin Mobile, up your game! And give Moxe a Bells!

Company: Virgin Mobile South Africa
Country: South Africa
City: Durban

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