Mtn
Customer service turn bad experience good

I was due to upgrade on 1 October. I went to MTN Brooklyn Mall. They had no stock on the first phone I was looking for (there was no stock in the country, so I don't know why MTN advertised it), and none on the second one either. I phones MTN Menlyn. The number on the website was incorrect, but a Brooklyn assistant contacted a friend via Whatsapp and confirmed that Menlyn had no stock. I phoned MTN Hatfield, they did not answer. I phoned MTN Centurion Mall, and they confirmed they had the phone in stock. Sto I drove to Centurion.

Craig Oosthuizen assisted me. When he tried to register the contract, MTN haven't loaded the new contracts onto the system yet.By now I was really fed-up. Couldn't they have told me this when I called?

Craig took my information, and promised to deliver my phone once the contract was available. He kept me up to date on developments, and two days later he drove to my work, did all the paperwork, and everything is working perfectly. An example of how going the extra mile turned a very negative customer experience into a very positive one. Next time I have a problem, I'll gladly drive all the way to Centurion for this kind of service!

Company: Mtn
Country: South Africa
City: Centurion mall

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