Telkom
PATHETIC service!!!

ARS 233695

THIS matter is now been on going for a MONTH now since the first request was made..!! WHAT the F is going on there!?

The first hellopeter complaint was lodged 4th Sept, about 3 or 4 days after the first attempts with Telkom call centre..

Here the Hellopeter complaint as was lodged on the 4th..

This is on behalf of my mother.
She loaded airtime via EFT meant for her Vodacom self top-up account and accidentally made the wrong selection of service provider. I attempted to get in touch with Telkom and could only reach them via their facebook page. Here the communication and response i received from them..
18h15
I made a mistake when I purchased Vodacom airtime via EFT.. instead of selecting Vodacom as service provider, I selected Telkom. The reference i received on my Standard bank payment invoice is as follows.. (PRE-PAID PAYMENT TO TELK PREPD 000200023000240614).. the amount involved is R200, my contact number is 082xxx. I requested my son to do query on my behalf. Mrs A Coetzee

19h07
Hi Mrs Coetzee, unfortunately there is nothing we can do, you have to sell that to a person that is using Telkom prepaid to recover your R200.^ML

WHAT is going on at Telkom..!!!???

Company: Telkom
Country: South Africa
City: Customer Service

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