Cell C
Why call when the problem is no coverage?

This is a gripe response in the hopes that someone from Cell C will understand the nature of this problem and able to remedy their internal process.

Firstly, the service at the Cell C shop in Longbeach Mall is excellent. They've been able to provide me with info on all my queries and have assisted where they could. Thumbs up to the team.

A little while ago I had taken out a data contract with Cell C as I had started working from home but needed to be mobile from time to time. Shortly afterwards I moved into another area. After settling I noticed that both 3G & voice signal is poor particularly during the day. I reported this to Cell C to establish if this can be remedied. I also informed them that I had to take out another data contract as I didn't want to lose 6-8 weeks of work.

Here is my complaint, I informed Cell C in every correspondence to correspond by email as the other carrier's service was working correctly. I'm still getting voice message from the Cell C network technicians trying to schedule meetings to investigate. How do they expect people to answer their calls when the nature of the problem is a poor cell phone signal?

Company: Cell C
Country: South Africa
City: Milkwood Park

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