Vodacom
HANDSET NOT REPAIRED NO FEEDBACK UNTIL I CALL

MY BB 9790 WAS BOOKED ON THE 3 SEP 2013 AT VODASHOP TZN. THE JOB CARD WAS PRINTED AND THE REASONS THE WAS GIVEN IN FOR REPAIR IS MAINLY SOFTWARE RELATED (FREEZING SWTICHING OFF, RESTARTING ETC). THE CONSULTANT CONFIRMED THE PHONE WAS UNDER WARRANTY AND PRINTED JOB CARD STATING ITS UNDER WARRANTY. AFTER NO RESPONSE & FEEDBACK AND MANY WEEKS LATER I DECIDE TO CALL THE VODASHOP FOR FEEDBACK. THEY PROMISE TO CALL ME BACK BUT DONT. ON THE 2ND CALL I FINALLY SPEAK TO MR HILTON IN CHARING OF REPAIRS WHO STATED MY BB 9790 IS NOT UNDER WARRANTY NOT REPAIRED AND THERES QUOTE FOR REPAIR. I ASKED WHY HE CANNOT EXPLAIN AND KEEPS STRESSING ON THE FACT THAT IT IS OUT OF WARRANTY AS PER HIS HIS JOB CARD PRINT OUT. IASKED WHY WAS I TOLD ITS UNDER WARRANTY AND STATED ON MY JOB CARD HE ARROGANTLY DISAGREES AND REFUSES TO ACCEPT MY PROOF. THEREAFTER I ASKED WHERE IS MY HANDSET HE SAID ITS IN POLOKWANE. TODAY I CALLED POLOKWANE ASKED THEM WHERE IS MY HANDSET THEY SAY ITS IN TZANEEN AS PER GUGU.I ASKED HER THE REPAIR STATUS SHE SAYS NOT REPAIR DUE TO BATTERY NOT WORKING AND CONDITION OF THE PHONE IS POOR. SHE SAYS THEY WILL NOT REPAIR I POOR CONDITION HADSET! I ASKED WHY WAS I NOT TOLD THIS BEFORE

Company: Vodacom
Country: South Africa
City: Tzaneen

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