Cell C
No service

Since I've started with my Cell C contract I have been trying to get feedback regarding the poor signal strength in our area. I've had numerous discussion and phone calls with people (call centre/customer service/branch members) with no effect. E-mails to customer service came back with an incident number eventually.

I received a phone call from the call centre, to state that I should switch my carrier on my phone to Vodacom (as there service is better in my area). This isn't a solution as I mostly ends up with NO SERVICE on my phone. A technician was deployed to my site, and his feedback was that their is actually no signal/service at my premises. This doesn't correspond with the website, as my site is fully covered. This indicates to false advertising as well.

As per the CPA, a Consumer has the right to demand quality service. I'm not asking for quality service. I'm actually just asking for service!!!

Company: Cell C
Country: South Africa
City: Stellenbosch

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