Virgin Mobile South Africa
Bad Service

I phoned 123 to report inquire about double payment taken out of my bank account. I was due for upgrade when I went to inquire about it the packages had been changed. My contract was top up R149.00 per month (R150.00 airtime and 1000 sms) I was told that if I want to continue with this contract I wouldn't get a phone with it. So the upgrade is actually a down scale to top up R129.00 with a phone less airtime some data and very little sms. 15 Aug R278.00 was taken via debt order. R100.00 Upgrade fee and itemlised billing and the last R149.00. Now 15 Sept a further R278.00 was taken via debt order. Now I was to by somebody else 1st that I had to pay double because I have to pay in advance. Then I was put through to Gerad who said that their billing system had changed. They used to charge arrears billing now to month in advance. My complaint is that I was never notified about this and that I should have been. I was not happy in the 1st place about the new packages provided. I have opened the box of the new phone. I haven't used the phone. I don't see how they can just change things and take extra money with telling me. I would rather them take the phone back and cancel the contract.

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer Care

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