8ta / Telkom Mobile
8ta / Telkom Mobile R1000

I used up my monthly allocated Telkom Mobile Data. I logged in to the self service website to top up. The response from the website was that "There is not enough airtime" on my account to complete the transaction and recommended that I purchase airtime.

I purchased R1000 airtime via EFT. When the account was not credited with airtime, I called the call centre. I was then informed that my account cannot be topped up with airtime (why did your website recommend to do so then???). Now Telkom refuses to refund me and does not respond to any of my queries or emails. It has been 3 weeks since I first reported the matter. Can anyone advise me if I should seek legal advise and possibly open a case of with SAPS?

Company: 8ta / Telkom Mobile
Country: South Africa
City: Gauteng

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