Virgin Mobile South Africa
Bad attitude by call centre

For the last 4 months (the entire duration of my contract thusfar) I have been experiencing issues with the virgin mobile network. First I was offline for an entire month - then when that was sorted out, my internet connection drops every minute - unable to use Whatsapp, Nimbuzz, Skype, Facebook - even google search properly on my s3.

Then I phoned in to the customer service (123) and a "leapele"(apologies for the spelling) ; advised me that the connection was bad due to fluctuation of the network, and coverage - to which I informed him that in your website you state: "Basically, we've got one of the strongest networks in South Africa, even if we do say so ourselves." He also insinuated that I was lying - to say "I saw you were on the internet, at these times today", when the whole issue is the connection DROPS the entire time. Needless to say - my connection is still useless, after resetting APN and network operator.

Is there anyone who can help me sort this out once and for all???

I wanted to take out a second contract for my daughter, but if I have no satisfaction with your network - or customer service - why would I?

Company: Virgin Mobile South Africa
Country: South Africa
City: Cape town

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