Iburst
IBURST WORST SERVICE EVER

I have a 2gb bundle with Iburst. If the 2 GB is finished i go over into a pay per use system whereby i pay 18c / mb and get billed at the end of the month. In terms of our agreement there is no cap and i am never supposed to be without service.

I have had the account for several months and the service has been good until today.

This morning i got a message on my browser from cell c stating that i need to top up and my internet and email was cut off. I phoned the iburst call centre to find out that they have now unilaterally capped all the users on this specific bundle due to miss use. My account goes off on a debit order and has never not been paid.

Despite holding forever between several operators and especially Mpho Ntsane and Phenyo Mabengeza i am still without service 4 hours later. No one in the call centre will take responsibility for my problem and the operators are rude, arrogant and useless.

I also have an iburst package at home, but will cancel both.

Company: Iburst
Country: South Africa
City: Call centre / Pretoria

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