Autopage
Reneging on the Discovery-Autopage agreement

In December 2012 I received a mail from Discovery saying that the Discovery-Autopage deal was ending on 31 December 2012, but if we upgraded before that expiry date Autopage would honour the deal for the next 24 months the duration of the contract.
I upgraded on 18 December at the Autopage Sandton Store and SMS confirmed. I had requested the iPhone 5. Unfortunately they hadn't received their stock at that stage but said they would call when it was available. Eventually the phone was available for collection on 5 February from the Sandton Store.

I continued to receive the Discovery rebates rebates from January 2013 to April 2013. When I enquired why they had stopped in April 2013, I was informed that my December upgrade had been cancelled and a new upgrade taken out in February 2013 which is no longer eligible for the Discovery discount. I can only assume they the Sandton store cancelled the December upgrade when the new phone was issued, which was not what was agreed.

I logged a call in August and was issued a reference no: 2927759954. I received no response and called again on 4 Sept 2013 and asked for this to be escalated the ref no: A1309041454 assured 24 hr response...

Company: Autopage
Country: South Africa
City: Sandton

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