Cell C
With Cell C, the power is not in your hands!

Cell C is currently experiencing network problems in the Western Cape. My complaint is on how little the call centre staff know about this. They are the people who are supposed to assist you, but how can they if they are uninformed. The first time I phoned the call centre, the consultant told me that there is a network problem in KZN, but not in the Western Cape. When my husband phoned the call centre, he was told the same thing.

When you dial the Cell C helpline the voice prompt says that if you can not wait to speak to a consultant, you can send an e-mail to [Email Removed] On Sunday, 18 August 2013, I sent an e-mail to that address regarding the network problem, and my dissatisfaction. It is one week later, and I haven't received any feedback regarding my query yet. That's bad customer service! And it is not what I expect from Cell C.

Company: Cell C
Country: South Africa
City: National

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