Vodacom
TYPICAL INCOMPETENCE

After having my phone ; i went to take out a contract at Cresta after 2 visits and 4 calls queying the statsu of my application; finally received assistance when vising the shop in Cresta a 3rd time stating that I can get the iPhone i want (after previously being to telephonically saying that there was no stock) - After signing the necessary agreement /completion forms I had my 'new contract' sim activated with my old pre-paid configuration which is obviously incorrect; but after waiting a number of hours longer I receievd sms' welcoming me to my new contract package etc. 30 min later the service expires and I now find myself having to explain the proceeds of what in my view boils down to pure incompetence (re: feedback to clients as far as potential issues may have presented itself) and lack of technical monitoring and timous rectification (as i still find myself with a new contract / handset and no cellular service or techincal support) - Today I spoke with 3 different people re: my activation query and the fact that I was advised (by "Shane") on 0821945 that the wrong sim seems to have been activated / also having my calls dropped by the Cresta branch on follow ...??

Company: Vodacom
Country: South Africa
City: Cresta

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