Mtn
POOR SERVICE

My Samsung Galaxy S3 is 8 months old and was giving problems with charging. I would leave the phone on charge for days and it would merely charge to 10%. I took my phone in to the Richards Bay Branch for the first time beginning of July. I specifically explained to MTN what the problem was. My phone DOES charge but very very slowly and it never reaches its full capacity. They informed me it would take 2 weeks to be repaired. They did not offer me a courtesy phone and since the sim card is smaller than the usual, this caused more problems. 2 Weeks later and the phone was back, but still giving the same problems. So I went back to RB branch where I re-booked it and now 3 weeks later my phone is still not ready. I have been paying for a Sumsung Galaxy S 3 for a months now and in return I have been using a phone. The service is really poor. This should not be such a frustrating exercise. I pay for a service and expect that service to be of a high standard. Is it really that impossible to expect people to do their job? What ever happened to the Customer comes first. It seems MTN has a different understanding of this. I have only been with them for 8 months now, and i am not happy

Company: Mtn
Country: South Africa
City: Richards Bay

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