Virgin Mobile South Africa
One month after upgrade and STILL no phone!

Upgraded with Virgin Mobile Mon 24 July, starting 1 July 2013 through sales agent Sisi Mabena. Told my new phone would be delivered within 10 working days. I notified Sisi that if phone had not been delivered by Friday 28 June, I would need to change delivery address from JHB to KZN. She assured me this was no problem and that I would be contacted. Friday 28 June, I sent Sisi an email with the new delivery address. After chasing her countless times the following week, she sent me an order number to contact the delivery company. I did so and they had no order logged. I asked Sisi to sort this issue out as I would be overseas on honeymoon from Tuesday 16 July. She assured me her manager would call me. No one did. No phone arrived. On return to SA, I again chase Sisi. She says the phone was returned to warehouse as I didn't answer my phone. I reminded her that was as I was overseas! Still no reply. I email to cancel order and authorise in-store collection. Go in store to Eastgate. Still no authorisation. Lebo at Eastgate sent an email on Sun 4 August for me. I chased 8 August. Manager Noreen now sent email on my behalf. Awaiting response. I'm frustrated, stressed and regret upgrading!

Company: Virgin Mobile South Africa
Country: South Africa
City: Sales

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