Nashua Mobile
Call Centre Agents just Hang up

Shocking attitude on 21 January. Struggling to re-activiate my account (after reaching the Nashua Mobile imposed account limit) and the call centre agent just hangs up. (Thank you for costing me another international phone call - R17.50 later).

Also, of the two call centre agents I spoke to, both did not even know what Vodafone Passport was. Not could they check on their system whether or not this has been activated on my account - please contact Vodacom directly! #$? What about, you phone Vodacom and phone be back?

Nashua Mobile used to have the competitive advantage - but now they are just a redundent and very useless party in-between.

This was the last. With my next upgrade I will actually go through the effort to change to Vodacom as my service provider (directly).

Company: Nashua Mobile
Country: South Africa
City: Call Centre

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