Mtn
Still getting ripped off

All talk and no action. Why am I still paying even after you have acknowledged your mistake so many times

(11 June 2013) It is now a full year that I am trying to stop MTN from my money. For the past 12 months MTN has been debiting my bank account for a contract I DO NOT HAVE!
I have a prepaid cellphone on the MTN network and a Cell c one. I want my money back that you took for the last 12 months. Every time I go back to the service provider at the mall, they say they are sorry and send someone a email, but there is never any results. Please stop taking my hard earned money for a contract that I don't have with you.

(13 June 2013) Hello Jasoonc,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:2276837

Company: Mtn
Country: South Africa
City: Garden Route Mall

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